I created two similar Workflow Automators. When a requestor replies to a resolved ticket, it re-opens the ticket, changes the status from Resolved, and emails the Agent. When a requestor replies to a closed ticket, it posts a public note that the ticket has been closed, is no longer being monitored, and a new ticket should be submitted (with a link to our FS support portal)Unfortunately, neither ticket is working as intended. Screenshots or both Workflows are attached. Any tips/suggestions are appreciated.

Question

Issue with Even Based Workflow Automators

I created two similar Workflow Automators.

When a requestor replies to a resolved ticket, it re-opens the ticket, changes the status from Resolved, and emails the Agent.
When a requestor replies to a closed ticket, it posts a public note that the ticket has been closed, is no longer being monitored, and a new ticket should be submitted (with a link to our FS support portal)

Unfortunately, neither ticket is working as intended. Screenshots or both Workflows are attached. Any tips/suggestions are appreciated.

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