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Hi

On some Service Request tickets we add a number of Tasks.

Once the Tasks are created, I would like to send the requester a summary of all the tasks created in a reply in the ticket including details of task such as task number, assigned to etc.

Can this be done using a Canned Response or a Scenario Automation?

I would like to send the requester a summary of all tasks created rather than a message for each one.

Thanks

Hi Dave,
We currently do not have this capability. We can send out emails for each task via workflows but not a summary. 

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