Hi,
we want to enable mail flow between different instances of Freshservice. For this we need to change ticket numbering schema so that it is uniqe for each instance to prevent Freshervice to mix up tickets of both instances.
Is there a way to change Ticket numbering schema or are there other ways to get this working?
Regards
Stefan
Hi,
we want to enable mail flow between different instances of Freshservice. For this we need to change ticket numbering schema so that it is uniqe for each instance to prevent Freshervice to mix up tickets of both instances.
Is there a way to change Ticket numbering schema or are there other ways to get this working?
Regards
Stefan
You can change the start number of the tickets for each.
Isn’t it better to setup integration, using e-mail can be bulky.
Hi
can you describe how to change start number and how we can setup integration?
Regards Stefan
Admin → Service Desk Rebranding → Service Desk Settings
There you have a field to change the Next Ticket ID #
You can use API to do it but you can also use our app Freshworks Ticket Bridge Integration | Freshworks Marketplace
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