HI,
These dates disappeared from my tickets. I can still see these fields in Tasks. Do you still have these fields in your environment?
Solved
Planned Start, End and Due date
Best answer by RodS
Roxwell wrote:
Have you added a business rule that is hiding them?
Nope. It was a bug introduced by one of the releases. I contacted support and it was escalated and fixed.
Hi, did you manage to sort this?
Same here Planned Start and End Dates are not in the ticket fields?
I’d recommend raising that with Support; these system default fields should be visible, at least from within Field Manager.
+9Have you added a business rule that is hiding them?
MacMurdo wrote:
Hi, did you manage to sort this?
Same here Planned Start and End Dates are not in the ticket fields?
It was a bug in our environment. I contacted support and they fixed it.
Roxwell wrote:
Have you added a business rule that is hiding them?
Nope. It was a bug introduced by one of the releases. I contacted support and it was escalated and fixed.
Roxwell wrote:
Have you added a business rule that is hiding them?
Yeah, no rule, first thing I checked
Thanks
1 person likes this
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