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Hi everyone,

 

We are currently using FreshService.  To record phone calls we have set up a ticket form for agents to complete. We have a closure rule that a time entry must be added to a ticket before it can be resolved.  Is there a way for have the time entry option to be added to the ticket form.  The reason behind this is we are having to submit the ticket form and then go into the ticket list to enter a time and resolved the ticket, which is time consuming.

 

Thanks

Dani 

Hi, 

Have you tested any of the Time related apps ? 

 

like Freshservice Auto Timer Integration | Freshworks Marketplace

 

HI Daniel,

We are already using the auto timer function.

Can the auto timer be started when raising an incident or is it only when a ticket has already been raised?

 

Many thanks

Dani

HI Daniel,

We are already using the auto timer function.

Can the auto timer be started when raising an incident or is it only when a ticket has already been raised?

 

Many thanks

Dani

Don’t think so but it’s up the app devs. 

 

Anyone found a solution for this? Would really like to register time  (agents only) on the ticket form directly so the closure rules (time entry needed) still applies. 

Steps mentioned in the original request are time consuming and could save us a lot of time to solve this.

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