Can I restrict users from closing tickets for a specific category? I have a service item that if they close the ticket, it causes issues for the techs.
+12Hi.
You might use Busines Rules for that. You could disable Close for certain conditions.
Elvis Henriquez
1 person likes this
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.