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I’ve been trying to construct a workflow where a note in the child ticket is automatically added to the parent ticket. 

This workflow no long seems to be working: https://support.freshdesk.com/en/support/solutions/articles/50000001089-automate-parent-child-ticketing-workflows

I can’t find ‘association type’ anywhere and when trying to add an action i can only choose ‘ on this ticket’ or ‘on child tickets’. 

 

Can anyone help me figure this out? 

Hi.

You may try using the follwing App:

https://www.freshworks.com/apps/freshservice/parent-child_synchronization/

Hope this helps.

 

Regards,

The problem is I don’t want to sync every child ticket with a parent ticket. 

In my case it would only be usefull for some very specific service requests. So I think I have to build a conditional workflow. 

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