Could someone please explain to me when exactly the “These events can be performed by” setting for a Workflow Automator event takes effect?
We tried to set up a workflow when a service request is raised. The workflow should be triggered only when an agent creates the request. Therefore, we have set the option “These events can be performed by Agent” > “Any”. When I now create a new service request as an agent user, the workflow is not triggered.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/63cd62f2-255c-4fae-a840-989e6bea22dc.png)
When I change the setting to “These events can be performed by Requester” the workflow is triggered also for agent users.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/b7d2bdef-0354-47ea-973d-fd60772563b1.png)
I have not found a convenient method to get the desired result with conditions.
Kind regards,
Matthias
Best answer by Chan
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