Hi,

We have a requirement where we would need our ticket approvers to be added as watchers once the service request is created. This is done in order to keep them notified of the conversation and activities going on in the ticket. Tried a few ways, one, where web request node is used to fetch the approver ID’s and/or names, this is then parsed and filtered out using expression builder, but the challenge in this scenario is that “add watcher” field doesn’t show the extracted placeholders. Two, we also tried to share the ticket with approver, without many complications (since that option is available in action node), but that doesn't seem to convey what public/private note has been added. Third, was to send an email to the approver email IDs (which is being parsed from response body) and then add all required placeholders in the email body, so that the details are conveyed. However, this method is quite complicated and works with a lot of nodes, any single node error will affect the entire flow. Does anyone have any ideas/recommendation to make it using a simple workflow?

TIA,

Navin