Workflow failed whenever I use custom field from Service Item from Service Catalog (Advanced). But no issue when I use select fields from the Incident form (Simple). Webhook to send the API to Power Automate. How to resolve this?

 

 

What dose the logg say ? ( You are using webrequest node ? ) 

Hi ​@Daniel Söderlund, you can refer to the picture below. I am using Trigger Webhook.

Hi, May I know what is the use case here? Are you trying to send the placeholder value via a web request to power automate? Also, may I know which API command you are using? Will be helpful if you could give the endpoint URL as well (after removing your company details). Ig It’ll help other viewers of your question to get a better insight.

Hi ​@Nav_in, I want to send placeholder value via Trigger Webhook.

If I use Simple, Okay no issue. I can get the value on the Power Automate.

But when I use Advanced, the flow failed.

​@Daniel Söderlund ​@Nav_in 

The reason why I need to use Advanced, is because the custom field from Service Item is not available in the Simple. All the fields available for selection in the Simple are fields from Incident form only.

You need to build your own JSON payload 

{

“key”: “{{placeholder }}”

}

the execution logs will show the error message. 

​@Daniel Söderlund is it something like this?

{
  "off_boarding_date": "{{ticket.service_item_fields.off_boarding_date}}",
  "off_boarding_date_iso": "{{ticket.service_item_fields.off_boarding_date_iso}}",
  "ticket_id": "{{ticket.id}}",
  "ticket_subject": "{{ticket.subject}}",
  "ticket_description": "{{ticket.description}}"
}

If yes, It’s working. However, it sends empty value to Power Automate.

Looks about right, depending on if your power automation accept that payload:
Hmm, and when you look in the execution logs it shows blank as well ? 

​@Daniel Söderlund Value is empty and my Power Automate flow failed. I believe Power Automate does not accept the payload. Do you know any workaround?

Hi ​@tazaadha, seems you are on the right track, since the webhook setup and the payload are correct. However, ig the empty values might be because of the custom fields not being populated with any value in freshservice or there might be some misspelling. You can try clicking on ‘add a note” with placeholder values before the trigger webhook action, to ensure and check what values are being carried by the custom placeholder. 

You can also try adding “send email” node, with the placeholders attached. Furthermore, just ensure that the workflow is being triggered after values are populated and not when ticket is created, some values may take time to populate. Just brainstorming here. Let me know if these checks assist you in getting the values in power automate.

Hmm, and the logs say blank as I asked ? The placeholders you are using looks standard so they should have data.