+10Given that we’re in September already, I imagine IT planning for 2023 is already in flow (if only for budget purposes). So what are you looking to do better or differently next year?
Or are you still looking for the industry insights that will help you to match changing business needs to the right ITSM industry trends?
Please share via a response thanks :)
+9That’s a great question
+16Hey
With that, we also want to ramp up our Self-help opportunities for our customers. Starting with a revamp of our Support Portal.
Basically, its going to be a busy 2023! :)
+9For myself working in this new organization and in the midst of deploying freshservice, it would be finalizing the discovery of all the SAAS and software products to get them identified in FreshService and at least a Service Catalog for requesting each of the items. If I can get the business workflow identified for each product that would be a bonus but at least identifying what is used and not is the first step. Next would be better onboarding and offboarding automation.
+10Thanks for the insights
What do others have planned (and “nothing” is a legitimate answer)?
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