Hello everyone. I hope y’all are doing great.
- We are currently adapting a new way of automating our service requests approvals/assignment/prioritization etc...
- We are creating specialized workflow automators that handle specific tasks, rather than creating big workflows or a workflow for each SR.
- Kindly check this video for reference: Powerful Automations in Freshservice_Community Event (1)
Issue:
For some reason, this workflow is not triggering even though the event trigger and the conditions are met. Please see screenshot below:
I would love if someone can help with this as it will allow our company to build up the foundation to efficient Service Requests automation. Thanks in advance
