Hello,
We have 4 workspaces in Freshservice as well as the IT function.
Everyone can create child tickets apart from our HR department…..
Any ideas why?
Solved
Workspace agents - creating child tickets
Best answer by Daniel Söderlund
mattpayneRJ wrote:
Yes, I have just create a new ticket for them in their workspace and tried to add a child ticket but cannot do it.
I can’t even create a child ticket and I have global admin permissions!
Hmm, don’t think prefix should be a issue but what are you using ?
Any business rule that (maybe) disabling. I can’t remember if you can do that,
Still a issue contact support@freshservice.com
+14That sounds strange, you are sure that it’s not a ticket that is already a child ticket ?
Yes, I have just create a new ticket for them in their workspace and tried to add a child ticket but cannot do it.
I can’t even create a child ticket and I have global admin permissions!
+14mattpayneRJ wrote:
Yes, I have just create a new ticket for them in their workspace and tried to add a child ticket but cannot do it.
I can’t even create a child ticket and I have global admin permissions!
Hmm, don’t think prefix should be a issue but what are you using ?
Any business rule that (maybe) disabling. I can’t remember if you can do that,
Still a issue contact support@freshservice.com
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