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Workspace Ticket Field List Order

9 months ago
June 10, 2024
2 replies
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phill.yeung
Apprentice
1 reply

Hi All,

Is there anyway to reorder the Workspace list in the ticket fields? RIght now it is set in the order which the Workspaces are created which looks quite random for users. If we can either set it to alphabetical or personalised order that would be best.

Best answer by Jim Dumay

The August 28th updates allow you to do both.
Freshservice Release Notes - Aug 2024 | Freshworks Community
Freshservice Release Notes - Aug 2024 | Freshworks Community

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LizM
Apprentice
2 replies
6 months ago
August 26, 2024

@phill.yeung we have this question too, and I think it’s coming soon: https://support.freshservice.com/support/solutions/articles/50000010138-how-to-change-the-order-in-which-workspaces-are-listed-on-the-ticket-form-

We also want to be able to reorder the workspaces as they appear in the Service Catalog, but I haven’t figured out how to do that yet...

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+3

Jim Dumay
Skilled Expert
12 replies
Answer
6 months ago
August 27, 2024

The August 28th updates allow you to do both.
Freshservice Release Notes - Aug 2024 | Freshworks Community
Freshservice Release Notes - Aug 2024 | Freshworks Community

The Jum

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