When I try to update an agent's email, I get the error “The email you are trying to associate with the user belongs to another user in the organization”.
There is no contact with that email, neither in “deleted”. There was a user with that email that I created by mistake, without associated tickets, and that I deleted permanently shortly after creating it.
Hi
Greetings from Freshworks community . If you're encountering issues adding an email address as agent, please follow these steps to resolve the problem:
If the email is present, you can edit it to a different address to free up the original one. Once updated, you'll be able to use the email address to add the user as an agent inside Freshdesk.
If you need any further assistance, feel free to reach out!
Yes! Worked like a charm. Thanks
Hi
Thank you for the update. Feel free to reach out to us anytime. Happy Freshdesking!
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