We added a customized field for our tickets which has a drop down list.
When we want to filter all our tickets with an option from that drop down list, the results are empty.
Is there something extra we would have to do to get those results shown?
We are using FreshDesk Growth. Your help would be much appreciated.
Hi
Greetings from Freshdesk community!
Custom dropdown fields are available as a filter in the ticket list view. If there are tickets which have a value assigned to the dropdown field and you filter with the same value in the list view, it will list all those tickets.
If this is not happening with you, please DM me your account details and a few screenshots of the ticket with dropdown value assigned along with the filters applied in the list view.
Cheers,
Barun
Hi Barun,
I am trying to DM you with the data you requested, but it won't send. What can I do to still get the data to you?
Thanks.
Rhonda
Hi
Greetings from Freshdesk community!
Custom dropdown fields are available as a filter in the ticket list view. If there are tickets which have a value assigned to the dropdown field and you filter with the same value in the list view, it will list all those tickets.
If this is not happening with you, please DM me your account details and a few screenshots of the ticket with dropdown value assigned along with the filters applied in the list view.
Cheers,
Barun
Very nice of you to offer to send you a DM, but obviously that doesn't work. Would like to, at least, get a reply back.
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