Can an option be added to require Time Tracking for a ticket to be resolved, if the ticket has an assignee/owner? Having trouble finding a way to do this.
Best answer by Daniel Söderlund
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Userlevel 7
+13
If you check under Closure Rules in Admin you have the option to force time entry.
Userlevel 7
+13
Else maybe this is a option, when the ticket is closed/resolved and values are both false you re open the ticket and adding a note saying the agent need to add time. I haven’t tested this.
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