Skip to main content
Solved

Stuck "1" at helpdesk

  • December 29, 2021
  • 2 replies
  • 83 views
A
Apprentice

Hi!

I have the following problem: There is always a “1” at open tickets, on PC and mobile App, but there is no open ticket. I made a screen recording: 

Media not available

I already tried clearing browsers cache and cookies, wasnt helping.

We have 3 active agents, its only happening for me.

Any ideas? 

Best regards.

Best answer by hemanth.ramya

Good day, @Alzeyer :)

Like discussed over DM, we have raised a ticket on behalf of you. Kindly respond back on the same email thread with the requested details and we can have this sorted. Cheers! 

View original
    Daniel Söderlund
    A
    2 people like this
    • Daniel Söderlund
      Daniel Söderlund
    • A
      Ashneel
    Did this topic help you find an answer to your question?

    2 replies

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • December 29, 2021

    Hello @Alzeyer,

     

    Thank you for sharing a video grab of the reported issue with dashboard and ticket count mismatch. Can you please share/DM us your Freshdesk account URL and agent email address to troubleshoot this further? Looking forward to hearing from you. 

     

    Cheers!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    A
    1 person likes this
    • A
      Alzeyer
    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • Answer
    • December 30, 2021

    Good day, @Alzeyer :)

    Like discussed over DM, we have raised a ticket on behalf of you. Kindly respond back on the same email thread with the requested details and we can have this sorted. Cheers! 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    A
    1 person likes this
    • A
      Alzeyer

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice