How can I add plain text to a dynamic request type?

​​​@Secrecy7919 

Greetings from Freshworks community

It can be done via Portal customization to display a line of text in the Customer portal

Request to let us know which plan you are IN to suggest the option that is available via Portal customization.

Cheers

Thank you for the response!

We are on the Pro plan.

Hi @Secrecy7919 ,

Using Portal customization, you can add a line of text to the page.

Step 1:

Add the following jQuery ref link to the Layout - Head Page (Admin->Portals->Customize portal-> Pages→Layout → Head)

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.1/jquery.min.js"></script>

Step 2:

Go to Admin->Portals->Customize Portal->Layout&pages->Portal pages->New ticket

1. Enter the following line of code below <section class="content main rounded-6 fc-new-ticket"> as seen in the screenshot on the right(Screenshot 1).

 <div class = "test"> </div>

2. Include the following script at any location on the required page. You can edit the text to be displayed by replacing the text "WORKING"(Screenshot 2).

<script>

 jQuery("<p>WORKING or any required text</p>" ).insertBefore( ".test" );

</script>

Below Screenshots for reference

Cheers

Thanks for the reply!

Unfortunately, that puts the text up at the top of the page. I am looking to have the text appear once the user selects the New Equipment... Request type under the Check Equipment Below… text box. Like this:

Is that possible? I was also following this article, however, I was never able to get anything to show even after changing the fields to my values.

I also wonder, why it’s not possible to add a static text section, like the dropdowns or text boxes, from in the Ticket Fields section?

Thanks for your help!

Has anybody found a viable workaround? All proposed solutions don't work.

No… Unfortunately ours is still with the check boxes.