Hey there!
I’m embedding the widget in my website so my customers can search for solutions articles. But I would like that the search results also include topics from the forums, is that possible?
Thanks in advance!
Regards,
Santiago
Question
Is it possible to make the widget search also within forums?
+1
+7- Community Manager
- 123 replies
Hi
Greetings from Freshworks Community. The help Widget is currently used to create tickets and search for solution articles on the go and does not have an option to include Topics from Forums however we will certainly have this passed as a feedback to our product team. I've created a ticket on your behalf and linked it to our feature request tracker. Rest assured, our development team is actively reviewing such requests, and I'll make sure to keep you updated on any progress or developments regarding this feature. Once again, thank you for taking the time to share your thoughts with us. If you have any further questions or suggestions, please feel free to reach out.
Regards,
Yusuf Ahmed
Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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