I would like to make solutions from my portal (FAQ page) visible on my website. I turned on solutions for the widget, but I don’t like that it’s just a small window in the corner, and you don’t see solutions unless you click on a widget button. Is there a way to embed an entire solutions page to my website? I’ve done some googling, some people suggest iFrame it, but it’s no longer available I think.
Any ideas on how to embed an entire page to my website?
Solved
Integrating solutions to my website.
Best answer by Akhash M
Hi johntolibov,
Greetings from the Freshdesk community. To display your solution articles in your website, you can embed the same as an iframe.
Here is sample <iframe> code snippet for you,
<html>
<body>
<iframe src="https://domainname.freshdesk.com/support/solutions" style="height: 500px;width: 100px;border: none;"></iframe>
</body>
</html>
The height, width, and border can be customized on the website based on your requirement. Also, note that the KB needs to be made public and visible to everyone under Freshdesk Knowledge base page.
Here is an article to help you with updating the article visibility in FD
https://support.freshdesk.com/en/support/solutions/articles/228176
We recommend you get in touch with your dev team for more help in this regard as this is out of Freshdesk’s support scope.
Hope this helps. Have a great day!
Regards,
Akhash M
+2You can set up Freshdesk customer portal as a subpage in your website. This will include FAQ, a section to submit tickets, community.
https://support.freshdesk.com/en/support/solutions/articles/37601-portals-portal-settings
Hope this helps.
PriyaRavichandran wrote:
You can set up Freshdesk customer portal as a subpage in your website. This will include FAQ, a section to submit tickets, community.
https://support.freshdesk.com/en/support/solutions/articles/37601-portals-portal-settings
Hope this helps.
Thank you, do you know if there’s a tutorial on how to do it?
1 person likes this
PriyaRavichandran wrote:
This will have everything you need - https://support.freshdesk.com/en/support/solutions/45926
Thank you!
+2Hi johntolibov,
Greetings from the Freshdesk community. To display your solution articles in your website, you can embed the same as an iframe.
Here is sample <iframe> code snippet for you,
<html>
<body>
<iframe src="https://domainname.freshdesk.com/support/solutions" style="height: 500px;width: 100px;border: none;"></iframe>
</body>
</html>
The height, width, and border can be customized on the website based on your requirement. Also, note that the KB needs to be made public and visible to everyone under Freshdesk Knowledge base page.
Here is an article to help you with updating the article visibility in FD
https://support.freshdesk.com/en/support/solutions/articles/228176
We recommend you get in touch with your dev team for more help in this regard as this is out of Freshdesk’s support scope.
Hope this helps. Have a great day!
Regards,
Akhash M
Akhash, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
1 person likes this
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