When editing a Team Dashboard, I am given the option to add widgets for tickets based on filtered tickets lists views that I created/saved.
Although I can view the widget data on our Team Dashboard, the rest of my staff (same agent group) cannot view the widget data for any widgets tied to filtered lists that I saved. They can only see widgets tied to data of Ticket views that are available at a global/workspace level.
The error states, “[Ticket View Title] Widget’s data is inaccessible due to the widget’s filter settings”
Is it a design feature (bug?) for Freshservice to not allow agents to view custom filtered lists created by other agents? If that is true, then the Team Dashboard editor should NOT give the the option for creators to add widgets they want their team to see based on a filtered list view they created.
Is Freshservice able to fix / enhance this feature? Either hide custom filtered lists from the “Tickets view” drop-down when adding a widget on Team Dashboard, or enable other agents to see custom filtered lists on the Team Dashboard.
In the examples below, I simply wanted my team to all see a count and table view showing all unresolved tickets. That ticket list view does not exist at the global/workgroup level, so edited the filter settings and saved the view to be used. I am glad I still use whatever custom filtered lists view widgets I make on own dashboarding, but I want to make my team more efficient.
If this is not something that can be changed by Freshservice, please confirm if my assumption is correct that I may need a System Admin to create the filtered list view I want and set it to be available at the global/workspace level.
Respectfully,
-Christopher L.
