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Best practice or ticket glossary

I
Apprentice

Hi,

Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?

Is there a manual for best practices for tickets ?

Thanks


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    2 replies

    sanofar.allahpichai
    Community Debut
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    Hello,


    Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide

    here. Reach out to us at support@freshservice.com if you require further assistance.


    Regards,

    Sanofar

    Freshservice Support



    Warm Regards, Sanofar || Freshworks Community
    I
    Apprentice
    • informatique
    • Author
    • Apprentice
    • 2 replies
    • June 8, 2020

    Thanks a lot !


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