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Question

How to add Description to a Custom Report

  • December 13, 2021
  • 3 replies
  • 56 views
D
Apprentice
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I want to include the ticket description on a custom report but I can’t find DESCRIPTION as a ticket field to select.

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    3 replies

    vijay_2am
    Skilled Expert
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    • vijay_2am
    • Skilled Expert
    • 50 replies
    • December 14, 2021

    it is possible to add.. below are few screen grabs

     

     

     

     

     

    Hope this helps.

    Regards | Vijay
    D
    Apprentice
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    • dberry4712
    • Author
    • Apprentice
    • 1 reply
    • December 16, 2021

    I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

     

    vijay_2am
    1 person likes this
    • vijay_2am
      vijay_2am
    Keer
    Community Debut
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    • Keer
    • Community Debut
    • 413 replies
    • December 22, 2021
    dberry4712 wrote:

    I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

     

    @dberry4712 As of now, single line text fields are not included in Analytics. This has already been picked up as a feature request and we’ll be sure to keep you posted as and when we have updates. Have a good day! 

    Cheers, Keer, Freshworks Community Team

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