Urgent: Clients Unable to Create Tickets – Error After Form Submission

Hi.

I’d suggest you to submit a support case for this matter.

However, you might want to check this:

Security : Freshdesk Support

Specifically this:

Restrict your helpdesk to certain domains : Freshdesk Support

Or this:

Using Trusted IP to restrict access to your support portal : Freshdesk Support

If it is none of the above, I’d suggest to contact Freshworks support.

Regards,

Hi, thank you very much for the information, the problem has now been solved.😉

Hi.

I’m glad the information was helpful.

Would you mind marking this inquiry / issue as Solved with the given response?

I’d really appreciate it.

Thank you very much.

Best,

Hi Yuli,

I hope you are doing well :)

I’m glad the issue is resolved. Note that this issue also occurs when the spam reaches threshold value and reach out to support@freshdesk.con to have this resolved. 

Feel free to respond to this thread for any queries :)

Thank you

What steps can be taken to resolve the error preventing clients from submitting support tickets on the Freshdesk platform after filling out the ticket form? How can we ensure this issue is fixed to improve our client support process? Check more about Krydsord

What could be causing the error when clients try to submit support tickets on Freshdesk? They are able to fill out the ticket form, but are unable to submit it, which is preventing them from creating tickets and affecting support efficiency. Check this out