Greetings,
When trying to access one or our 9 portals we get this error message.
“
You are not authorized to access this account.
Contact your Freshservice administrator.”
Talking to support, this is default behavior.
I’d like to allow for multiple portal access while on the same browser window using the same agent login information.
Support asked me to post this as a feature request.
Best answer by Sandeep Talla
Hi Eugene,
When the login security policy configured for a portal being accessed is different from the one user logged in with, then this error shows up. For example, if user logged in using username/password into a portal and is trying to switch to another one which requires SSO login, then this error is shown. We are working on a solution to show the login page instead of this error, so that user can login as per the security policy configured and continue to access this portal. This solution will be rolled out in Q4 of this year.
Thanks.
Hi Eugene,
When the login security policy configured for a portal being accessed is different from the one user logged in with, then this error shows up. For example, if user logged in using username/password into a portal and is trying to switch to another one which requires SSO login, then this error is shown. We are working on a solution to show the login page instead of this error, so that user can login as per the security policy configured and continue to access this portal. This solution will be rolled out in Q4 of this year.
Thanks.
Have a great weekend.
Thank you,
Eugene
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