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Issue with OAuth redirect URL

  • February 15, 2023
  • 7 replies
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K
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  • KimS
  • Contributor
  • 3 replies

Hi all! I’m trying to integrate with ServiceNow using an OAuth 2 credential.  After I get the consent screen from ServiceNow, I get this error on the redirect URL page.

{"code":"access_denied","message":"You are not authorized to perform this action."}

I’m doing this as the org admin.  Any ideas what it could be?

I’m using this as my redirect URL:

https://<yourdomain.freshservice.com>/api/_/credentials/oauth_callback

Best answer by rajagopal.baladhandayutham

Hello @Aviationstuff could you please try basic authentication with, 
​
Username: < API key>
Password: <AnyRandomString>

If you still face any issues over the same, could you please write to support@freshservice.com with the details so one of our team member can check this?

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7 replies

alyssia.correa
Community Manager
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  • alyssia.correaCommunity Manager
  • Community Manager
  • 618 replies
  • February 24, 2023

Hi @KimS - I’m sorry to hear about the error. We’ve passed on the request to our team and we should have a response soon. Please let me know if there are any other issues that we can address.

Ally, Freshworks Community Manager
Aviationstuff
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Hi did you ever get a resolution to this error? 

alyssia.correa
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  • alyssia.correa
    alyssia.correa
alyssia.correa
Community Manager
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Hello @Aviationstuff - yes our support team did get back via a support ticket and it has been resolved. are you facing the same issue?

Ally, Freshworks Community Manager
Aviationstuff
Top Contributor
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yes

rajagopal.baladhandayutham
Community Manager
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Hello @Aviationstuff could you please try basic authentication with, 
​
Username: < API key>
Password: <AnyRandomString>

If you still face any issues over the same, could you please write to support@freshservice.com with the details so one of our team member can check this?

Rajagopal || Freshworks Community
alyssia.correa
1 person likes this
  • alyssia.correa
    alyssia.correa
Aviationstuff
Top Contributor
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The API that i’m using doesn’t accept basic AUTH only OAuth

alyssia.correa
1 person likes this
  • alyssia.correa
    alyssia.correa
alyssia.correa
Community Manager
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Hello @Aviationstuff - please can you write to support@freshservice.com with the full details and one of our team members will help resolve this for you.

Ally, Freshworks Community Manager

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