Does anyone know of a way to allow our users to see any known problems that are open within our system as a read only view within the portal.
Thinking sort of embedding a page that has just the basic information such as subject & Symptoms
+14Add it up as idea would be a start.
Solution consultant @ synerity.eu, A new error is always a sign of progress!
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Currently there isn’t a way of doing this without the use of API calls. Freshservice does not offer any type of read only license outside of just being a request view of the support portal. Their internal implementation team might have something you can use to implement into your main support portal but you will need to ask your CSM about that.
Otherwise, If you create a page that has an account with access to Freshservice as an App in the OAuth Scope of freshservice.problems.view, it can query currently active problems using the URI 'https://domain.freshservice.com/api/v2/problems'
You can learn more about the API Call here
https://api.freshservice.com/#view_all_problem
Main thing you will need to consider is how often the website you are using to display this information will query for active problems. You don’t want to have it load on each load of the page as it will eat up an API call. So you can have something call it every 5 minutes or so, store in a table, then display that information on a web page. Also the URI doesn’t seem to support the
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