Hello, is there a way to automate via workflow the process of canceling the approvals of SR once ticket is set as cancelled? or closed?
Question
Cancel Approval - once ticket is cancelled
+9
+11You would most prob have to use an Update ticket api.
https://api.freshservice.com/#update_ticket_priority
I cannot see any function for this so not sure if this will work but maybe try approval_status could work as it is in other sections as an option. (Create Service Request)
https://api.freshservice.com/#create_service_request
{ "approval_status": 2,
}
+9I've never had an issue with approvals lingering when a service request is canceled or deleted.
If the request is canceled our approvers don't get alerted consistently to approve things. Is that what you are experiencing?
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