I have an API node setup to create a service request, but I cannot specify the properties (i.e. priority, impact, urgency, group, etc) of the SR with the API. How can I update these details in the WFA? If I just add an action node, it updates the details on the original condition and not on the newly created ticket. I need the newly created ticket to be updated.
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Using API to create Service Request with specific properties
Best answer by DanielRuff
Other idea: The result of the API call has the information of the newly created ticket ID. You can afterwards use the UPDATE API for that ticket if you parse the information from the newly created ticket.
+7Hi
How do you generally route Service Requests or set attributes for them? This needs to be done in a separate workflow that checks for specific conditions (such as a tag you added or the service catalog item you requested) and sets some attributes. You can also use a custom object for a list of service catalog items and the values you want for each item (using a reader node) and point towards the attributes within the custom objects.
1 person likes this
+7Other idea: The result of the API call has the information of the newly created ticket ID. You can afterwards use the UPDATE API for that ticket if you parse the information from the newly created ticket.
1 person likes this
1 person likes this
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