When I split a ticket, I’d like the current CCs addresses (from the mail where the split is from) to also be in CC on the newly created ticket
Question
migrate CC on email to new ticket when splitting a ticket
+5Hi
Greetings from Freshworks Community!
In regards to your query, when a ticket is being split, the email address added in the CC of the old ticket will be carried over to the new ticket, this is the expected behaviour of the product. You can check by clicking on the reply button of the newly created (split) ticket.
I hope this helps.
+6Has this recently been fixed? It appears not to show right away, but if you click into the cc then it shows.
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