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Associating company with specific portal

T
Apprentice

Hello!

I am using Freshdesk, and have multiple customer companies. I have a portal set up for each company, with a custom url.

I’m trying to get Freshdesk to be able to associate company A with company A’s portal and tickets, and company B with company B’s portal and tickets. I’d need the system to send the correct activation URL as well in the activation email.

 

I am struggling to figure out how to do this. Is this possible? Should we only have one portal? If only one portal, how will the portal and system know to only show company A’s forms to company A users (and only show them tickets for company A as well).

 

Thank you!

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    smileyriley21
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      cherif25024
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      Patrick H
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      smileyriley21
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    • motaro
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    • 31 replies
    • February 20, 2025
    tkirane wrote:

    Hello!

    I am using Freshdesk, and have multiple customer companies. I have a portal set up for each company, with a custom url.

    I’m trying to get Freshdesk to be able to associate company A with company A’s portal and tickets, and company B with company B’s portal and tickets. I’d need the system to send the correct activation URL as well in the activation email.

     

    I am struggling to figure out how to do this. Is this possible? Should we only have one portal? If only one portal Snptube, how will the portal and system know to only show company A’s forms to company A users (and only show them tickets for company A as well).

     

    Thank you!

    Freshdesk doesn’t natively support multiple portals tied to different companies, but you can manage this with one portal. Enable "Restrict Access to Tickets within the Same Company" in Helpdesk Settings to keep tickets separate. Use Automations to send company-specific activation emails with the correct URL. For different forms per company, use dynamic sections in ticket forms. If you need fully separate portals, consider Freshdesk’s Multi-Product feature or an Enterprise Plan for multiple brands.

    Freelancers
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    • Freelancers
    • Community Debut
    • 2 replies
    • March 2, 2025

    You can achieve this in Freshdesk by using custom portal branding and dynamic ticket fields to associate companies with their respective portals. However, Freshdesk natively supports only one customer portal, so you’ll need to use custom automation rules and Dynamic Content to personalize the experience for each company.

    For activation emails, you can set up custom email templates with placeholders to send the correct activation URL based on the user’s company.

    If you need more information, let me know!

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