+11We have installed the Freshservice Discovery Agent on one of our servers in our external datacentre. it has pulled it back as the asset type “desktop”. is this normal behaviour? should it not pull it back as asset type “server” there notes say they discover “laptops, desktops and Servers”.
My guess is the agent queries WMI for the chassis type - what OS is installed does not (and should not) make a difference, it is the hardware that it attempts to classify.
Reference: http://henkhoogendoorn.blogspot.com/2014/04/chassis-types-and-query-based.html
I was told by Techaffinity (as the Discovery app isn’t a FW app) that:
“if the device does not have any value for the field "IMEI" then we will send the fields related to asset_type "Computer" and if the device has some value for the field "IMEI", then we will send the fields related to asset_type "Mobile".”
So what we do is run a report on our Assets and for the ones that need to be fixed, we do them one at a time or if its a lot, we take the data from the report and create a file to import to fix the fields that are wrong. This is not the best way, but it does allow us to keep it mostly cleaned up.
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