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Monitor Topic REST API -- Allow admins to subscribe users without needing their passwords.

  • May 21, 2013
  • 1 reply
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  • blake
  • Contributor
  • 16 replies


Currently, there is no way for an admin to programatically subscribe customers to threads.

The REST API subscribes the user account which does the api call.  As a result, you'd have to have every user's username and password to do this.

I'd like there to be either a query param ?user-email or ?user-id... which would subscribe that user instead of the user that made the rest call.


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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hello,


    The user ID can now be passed as a query parameter in the Monitor topic API call. If the user-id is not specified, it takes the user whose API call is used as the recipient.


    More details here: https://developer.freshdesk.com/api/#topic_attributes


    Cheers!

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