Hi, I have a question on creating a ticket. here is the code I use from https://github.com/freshdesk/fresh-samples.
var yourdomain = 'mydomain...';
var api_key = 'my key...';
var ticket_data = '{ "description": "Details about the issue...", "subject": "Support Needed...", "email": "tom@outerspace.com", "priority": 1, "status": 2, }';
$.ajax(
{
url: "https://"+yourdomain+".freshdesk.com/helpdesk/tickets.json",
type: 'POST',
contentType: "application/json; charset=utf-8",
dataType: "json",
headers: {
"Authorization": "Basic " + btoa(api_key + ":x")
},
data: ticket_data,
success: function(data, textStatus, jqXHR) {
console.log(data);
console.log(textStatus);
console.log(jqXHR);
},
error: function(jqXHR, tranStatus) {
console.log(jqXHR);
console.log(tranStatus);
}
}
);
When I request it, it kept telling me I have a bad request as the JSON format is invalid. I am not sure what I did wrong in this case. Can someone help me with this issue on what I did wrong?
