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Automatically add email address to CC: to any Reply/Forward by Specific Group

Automatically add email address to CC: to any Reply/Forward by Specific Group

6 years ago
September 24, 2018
0 replies
137 views

wwillms
Apprentice

When a Ticket is Replied to or Forwarded, and belongs to a specific Group, I would like to automatically add a specific email address to the CC: field.

Is this possible and how can it be done?

Thanks

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