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Best Practices to configure AI Agents - CX

12 days ago

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Solutions analytics for agents

Solutions analytics for agents

6 years ago
September 27, 2018
1 reply
22 views

kyla
Contributor
6 replies

Do the analytics for solution articles only work for views/likes/dislikes from customers and not agents?

We have some solutions articles for internal use that are visible only to agents, and they don't seem to register any views or likes/dislikes.

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1 reply

lukeyarnall
Community Debut
1 reply
6 years ago
March 22, 2019

I have this question as well. We would like to use Agent views and likes/dislikes in order to better understand which solution articles are being used by our agents.

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