What does this actually mean. Will all the tickets that this user has be removed?
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I had this question also. This is my suggestion:
I believe each agent can only have one associated email address so by converting a contact to an agent, it will delete any additional linked email addresses for that agent.
I'm not sure what happens to any tickets created using a linked email but I would assume that the tickets stay linked to the primary email address. Then, any other addresses for the contact would be dropped/deleted.
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