Hi
The Tickets tab of Freshdesk always auto-refreshed with a yellow bar appearing to notify us of a new ticket. This feature stopped working for us some time ago then, just as randomly, returned. It has now disappeared again for the past few weeks and is causing issues with slow responses to tickets.
I am using Chrome and a colleague is having the same issue with Firefox.
Thanks.
Hello Jason,
We apologise for the delayed response. We are looking into all of our backlog forum posts now and we are trying our best to address all of the concerns at the earliest.
That being said, we request you to check if you are still facing this issue at your end. If yes, please write back to us on support@freshdesk.com and we'd be more than happy to help you out.
Regards,
Vishal
Check your ticket status - https://support.freshdesk.com/support/tickets/1122573
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
