Skip to main content

Fetch coversation without limit

Z
Contributor

It seems that API to fetch the ticket conversation will return the first 30 conversation, I need all the conversation without setting the page number in the API url, is there any way to get all the conversation

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    4 replies

    J
    Contributor
    • jmayhew
    • Contributor
    • 17 replies
    • August 2, 2018

    Just loop through all of the pages in your app. Response pagination is pretty common.

    Z
    Contributor

    what if i dont know the number of pages , how will i get all the conversation?


    J
    Contributor
    • jmayhew
    • Contributor
    • 17 replies
    • August 2, 2018

    There's a few different ways, but here's a simple one:


    1. Hit the endpoint with pageNumber=1

    2. If the response has a length = 30, hit the endpoint with pageNumber++

    3. If the response has a length < 30, stop.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    When you hit the API endpoint, the server returns the response along with the 'link' header. It indicates if the next page exists and provides the url of the page. You can adjust your script so that the value of the link header is taken into consideration and the API call gets updated accordingly. Sample link header:


    "link":< https://domain.freshdesk.com/api/v2/tickets?filter=all_tickets&page=2>;rel="next"


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

    Most helpful members this week

    Terms of UsePrivacy Notice