I've searched through the docs, but I'm not finding any info: is it possible to schedule an auto reply on new tickets and replies? For instance, it would be great if I were able to set up a not a reply that would go out any time a new email is received outside of our business hours (or at least on weekends), letting the client know that we won't be looking at their ticket until we are open next.
Is it possible to do something like this?
Schedule autoreplies?
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+2Not that I see since you can not setup rules to work off of business hours. That is what you need a rule to be able to be setup based off of business hours.
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