Skip to main content
Question

Problem status

  • September 9, 2021
  • 3 replies
  • 13 views
S
Apprentice

Anyone know how to reorder the status options on a problem form?

    Did this topic help you find an answer to your question?

    3 replies

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • September 9, 2021

    Hello @shirleymac,

     

    You can reorder the ticket status field options under Admin > Ticket fields, and drag and drop the values in the right position. Make sure to save the changes to reflect in the customer portal. 

     

     

    Cheers,

    Freshworks Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    S
    Apprentice
    • shirleymac
    • Author
    • Apprentice
    • 2 replies
    • September 9, 2021

    This isnt available on the problem fields only incident?

    Keer
    Community Debut
    Forum|alt.badge.img+12
    • Keer
    • Community Debut
    • 413 replies
    • September 14, 2021

    @shirleymac, can you elaborate on what you are referring to as incident here? Are you not able to drag and drop to rearrange the status?

    Cheers, Keer, Freshworks Community Team

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice