Hey folks,

We are excited to be building this community with you! To continue creating a space that provides quick and easy support, I wanted to share a few tips that can help you and our members make the most out of the Refresh community when creating a discussion.

 Go ahead and tap the ‘Ask the community’ button on the top right corner of the homepage when you’re ready. 

• Choose the type of article you wish to create - question, conversation or idea. Make sure to add a clear and concise title that is easily searchable.
• In the description box, mention the problem or question in detail to give the reader a full breakdown of what you might be facing. 

• Please ensure your topic is nested under the right sub forum. 
  
  
  Here’s the blueprint / structure of how the topics are organized under the CX and Customer Support BU.
   

Don’t forget to add tags to your post - this helps in categorizing the content so our members have easy access when faced with a similar situation.
 

Pro tip: Mark the best answer in your post. We highly recommend giving this a go when you receive the resolution you were looking for, as it helps the community know you appreciate their contribution. 

Here’s how Solved Topics are tagged and listed on the Community:
 

Until next time!