+1Please help, I am about to buy deploy it, but I found a bug, in a chatbot session, regular questions with Alphanumeric Responses, if a user answer with 2 characters/words or ‘ or space, the question is repeated again 3 times? what is the issue? did anyone had it and was able to fix this?
Thanks
Best answer by Dimi
I found the solution, apparantly if you have Alphanumeric filed selected it gives this issue, I have changed to Text field type and the issue is Gone
Hope it helps
+1I found the solution, apparantly if you have Alphanumeric filed selected it gives this issue, I have changed to Text field type and the issue is Gone
Hope it helps
+9Hello
Thanks for sharing your findings with us. Feel free to drop a note here for any further questions!
Cheers,
Freshworks Community Team
+1Yes I have a question, it should not be like this, am I right, is it a bug? Alphanumeric fields should support multiple characters also?
+9Ideally, Alphanumericals are a combination of alphabetical and numerical characters and this input option can be used in the bot when you need to receive alphanumeric inputs from your customers, Dimi.
Article to get detailed insights on various input options in the bot builder.
In case the input options are not working as expected in your bot, kindly elaborate more on the issue and share relevant screenshots of the same to help you accordingly. You can alternately write to support@freshdesk.com with the requested details and we would be happy to assist! :)
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