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Workativ Assistant

  • 27 August 2023
  • 1 reply
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gdackerm
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Greetings programs,

My team and I have not been taking full advantage of the AI capabilities of Freshservice, and we are jumping in with both feet.  We are testing the Enterprise plan to link the ServiceBot / Virtual Agent with our knowledge base.  During our search for information, we came acrosss Workativ Assistant for Fresservice.  https://workativ.com/conversational-ai-platform. Does anyone have experience with this?  Would like to know if this is worth investigating to help our Freshservice+Teams approach.

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A
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Hello @gdackerm 

Hope you are well,

Thank you for using Freshservice Enterprise plan and Freddy features, We’re upgrading our Freddy features with the help of ChatGPT, So it could smartly understand the Solution articles and Service Items in your Portal and help your users Identify their Requirements.

https://support.freshservice.com/en/support/solutions/articles/50000006179-humanize-your-employee-and-agent-experience-with-gpt-based-freddy-ai-capabilities

iKrc1JmZxxMTimmZgHr3BmWx185Zwlbu4aedAkwNlrkXaibh1ZG93aC_OXbEG1EDl4GxOllq1mw8iNrL-piwGNCfZPfn2Saxg_lhg0KuC-ynT2a6Q67AMcaYC90SQsgyXkpZO9I6yn-qqNimOyFM82Y

https://support.freshservice.com/en/support/solutions/articles/50000008501

You can keep a track of new features for MS Teams Virtual Agent + AI Features in the Release Notes:

https://www.freshworks.com/freshservice/product-updates/

I would let the community members share their experience on using the tool so far!

Cheers and Happy Holidays!😊 

Amy | Freshservice Support

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