About Right Service Metrics

  • 23 June 2021
  • 2 replies

Hello Everyone, 

Since many executives rely on information in weekly, monthly, and annual reports to make critical business decisions, there is simply no time to waste. What if your analytics module could quickly gather insights about your service desk metrics?


Fresh service, which uses Natural Language Processing algorithms to generate widgets by simply posing a question.

For example, you can simply ask, “What is the average resolution time of tickets by agents?”. Function will process your questions by applying the right criteria and will return the results in no time. 

What is the process to do so? Please guide




Best answer by rashmi.nag 5 July 2021, 12:27

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2 replies

Userlevel 5
Badge +12

Hello @saleenajohn, it indeed is an interesting ask. Combining the power of NLP with analytics to ease the access to data is a pioneering perspective. We’ll definitely pass this on to our Freshservice team to see if we can consider this as a feature request in the future. 


That said, if you have any other queries on Freshservice reporting, you can write to and our team would love to help you further. Thanks. 

Userlevel 7
Badge +9

Hi @saleenajohn.


Thank you for sharing this with us. I’d request you to post this idea within our Product Ideas Section too. By doing so, other members of the community and our product teams can also see your suggestions, upvote and share their thoughts!