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Question

CSAT in Analytics

  • 16 February 2022
  • 3 replies
  • 80 views
lavjoson
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Userlevel 1
Badge +1

Hi everyone! I am trying to create a report regarding CSAT and would like to display some of the Short Text Reponse using a Tabular Data. I would like to know if there is a way I can remove the blank items “---” here? I can’t seem to find the Associated Survey Short Text Response option upon creating a filter. Thank you in advance! :relaxed:

 

3 replies

rajagopal.baladhandayutham
Rank
Userlevel 4
Badge +6

Hi @lavjoson Thanks for your feedback. This currently is not possible and we have already raised this as a feature request with our team. We’ll keep you updated on the support ticket and on this post once we have any updates on this.

Thanks.

Rajagopal || Freshworks Community
steinwa
Rank

 

It looks like they have taken “Associated Survey Short Text Response” completely away from the choices of columns to display in underlying data.  This is very concerning.

 

 

C
Rank

I would also like to be able to see the short text response easily without having to go into each individual ticket where a CSAT has been completed. Grateful for any tips if anyone knows a way to do this? Thanks!

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