Is there any way within analytics to create a Bar Graph but incorporate a line , so we can show tickets grouped by resolution time and category , with a line Highlighting the resolution time SLA?
Page 1 / 1
Hi Hugh,
Both Analytics and Custom Reports do allow you to create a graph of total tickets grouped by category and resolution time. SLA’s are predefined hence we would suggest, showing ticket ‘Due by’ or ‘Resolution status’ as a column in your report’s tabular data section for insight.
Best Regards,
Team Freshservice
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.