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Data Source Analytics

  • December 8, 2021
  • 1 reply
  • 95 views
jon.mou
Top Contributor
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Hello,

 

I am trying to create a report off a Service Item and can’t seem to get drop down fields that pull from data sources in the report. Is this feature not supported?

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    Adhitya Ganesh
    Community Debut
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    Hello ,

     

    Greetings from Freshservice.

     

    Yes. at the moment , we do not support dropdown’s with “Custom Data source” to show up in the analytics module . We only support dropdown with hard-coded values in the dropdown options. 

     

    However , we do have a existing feature request to include the dropdown’s with “Custom Data Source” in the analytics reports. 


     

    Thanks,

    G.Adhitya,

    Team Freshservice.

    sanofar.allahpichai
    Rani Rashmita K J
    Ishana
    3 people like this
    • sanofar.allahpichai
      sanofar.allahpichai
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      Rani Rashmita K J
    • Ishana
      Ishana

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