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Question

Filter - Custom Date Range Bug?


Finski
Contributor
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Hey, maybe someone has encountered this issue and found a solution.

In Analytics (Interactive filter), when I set a custom date range with time from 6:00 AM to 2:00 PM, the report shows no data — but only if my profile is set to 24-hour format. If I switch the time format to 12-hour (AM/PM) in my profile settings, it works fine.

It also works if I set a custom range that stays entirely within AM or entirely within PM, but not across both.

Our team works in 6 AM to 2 PM shifts, so this is very inconvenient, especially since we use the 24-hour time format in Poland.

On the screenshot , I'm selecting a range on the same day, from 6 AM to 2 PM — so it should work.

Has anyone experienced the same issue or found a workaround?

Maybe there is option to set the filter to 24h or any other solution


 

 



 






 

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2 replies

eeha0120
Skilled Expert
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  • Skilled Expert
  • 768 replies
  • April 2, 2025

Hi.

Sounds like bug in Analytics.

If reproducible, I’d suggest to submit a support case in order Freshworks can address it.

 


Regards,

Elvis


Amrit Mishra
Community Manager
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  • Community Manager
  • 135 replies
  • April 2, 2025

@Finski This seems to be a bug. Please raise a support ticket for us to investigate.


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